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Are You Hiring the Right HVAC Company?


Finding a reliable and professional HVAC contractor is often a daunting process. That is because there are so many options to choose from. Also, most people do not know an objective way to find the right company to hire. That is why the following tips should be used.

Do Research First

Use the available resources to find a local heating and cooling service in the area. It is a good idea to create a list of possible candidates and then contact the Better Business Bureau to learn more about each company’s reputation. There are review sites where more information can be found about the local HVAC technicians, too.

Seek Referrals 

Along with looking online for reviews about a company that offers residential AC service, it is also smart to ask family members and friends for their recommendations. Find out if they have had a positive experience with one of the HVAC companies in the local area. This is an effective way to find a quality service provider that will offer the professional results needed.

Read Reviews Posted Online

Along with checking ratings from the Better Business Bureau and seeking referrals from family and friends, it is also a good idea to look at trusted review websites, such as Yelp or Google Reviews for extra help in finding the right HVAC contractor in the local area. These types of review sites do not filter the reviews and they make it very difficult to create fake ones. As a result, this is a reliable source of information that someone can use for their hunt for a residential or commercial HVAC technician.

Get to Know the Professional Standards 

A reliable and quality contractor will be professional in all aspects of the job. This means they have a courteous disposition and promptly answer any call or service inquiry. It is also a good idea to visit the actual location of the office or shop of the HVAC technicians being hired. The shop or facility will let a customer know that the company has been in business for a while and that they have every intention to remain in business for many years to come.

Call the References Given

It is smart to request references from any potential HVAC company. Each customer name and contact information given should be contacted. Be sure to ask them questions about the performance of the contractor and if the project was handled in a timely manner. It is also a good idea to find out if the service provider remained on budget.

Request Verification 

Hiring the right HVAC contractor is a big deal. If the person does not know what they are doing or if they do not have the needed experience or training, it can lead to serious and expensive issues.

Before hiring a company or technician make sure they have the proper certification or licensing to do business. It is smart to request that they bring verification to prove this before starting work in a residential or commercial setting. Most technicians have undergone specialized training for repair, maintenance, and installation of HVAC systems. There are also big-name manufacturers that offer certifications for working on their products. If the technician has this, it is a good sign, as it means they have invested in additional training to provide superior results for customers.

Request an Estimate or Bid in Writing

Even though verbal contractors are acceptable in some conditions, it is always better to get all the details in writing. A reputable HVAC company is going to be more than happy to provide a potential customer with an estimate or bid in writing. Not only will they provide it, but they will also stick to it.

When looking at this written bid, it should include a list of things that must be done, along with the cost of the services. This is one of the best ways to have confidence that the needed work will be done, and it will meet the standards of the home or business owner.

Evaluate the Contract Carefully

While a written estimate is beneficial, there are some situations where an actual contract will be used. When a technician provides this document, it is essential that the customer reads it carefully and studies it. The contract should clearly outline all the details regarding the dates when the work will be done, a complete breakdown of equipment and labor costs, due dates for payments, and a deadline to complete the project.

Finding the Best HVAC Service Provider

When it is time to hire the right service provider for the job, it is a good idea to keep all the things here in mind. Doing so is going to pay off and help ensure that the desired results are achieved. By using the tips and information that have been highlighted above, it is possible to hire a quality contractor and ensure they can handle the job that needs to be done. There are many things to consider, so it is a good idea to take time and put some effort into making a final decision. This is going to pay off in the long run.

Allen Kelly and Co. | | 919-779-4197 | info@allenkelly.com | | | |
Dear Valued Allen Kelly & Co. customers and friends,

We are OPEN during this challenging time and will be responding to your emergency HVAC needs.

We wanted to take this opportunity to thank you for your business and continued support.
We take your health and safety, along with the health and safety of our team, extremely seriously. Your well-being is our top priority at Allen Kelly & Co.  We understand the concern about the Coronavirus (COVID-19) and are committed to being both responsive and responsible to our customers and staff.
We understand the concern and uncertainty you may be experiencing and wanted to let you know we are here for you when you need us.
We have begun rotating our office staff to minimize contact hours. We are utilizing remote computer access, cloud-based software and VOIP phones, all which allow us to continue providing service and installations for our customers.
We are following recommendations from the US Centers for Disease Control and Prevention and are taking extra safety measures and precautions for all of our office employees and field technicians.
These include:
– Limiting our technicians to conduct service only to those homeowners not exhibiting symptoms.
– Routinely applying sanitizer and/or washing hands.
– Wearing latex gloves as often as possible, depending on the task.
– Wiping surface areas in our work vehicles and tools after each visit.
We kindly ask that if you or a household member is sick or showing symptoms, please notify us when calling.
For additional information about COVID-19, visit the U.S. Centers for Disease Control and Prevention at www.cdc.gov

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